Customer Care

Since the beginning, RNK Communications has stood behind its products, committed to providing high quality services at competitive prices, supported by superior customer service. Today, RNK continues to provide unsurpassed live support from its corporate headquarters, 24 hours a day, seven days a week, every day of the year including holidays. When you call RNK Communications you are connected with a RNK employee, in one of the many RNK facilities.

RNK provides unparalleled multi-lingual customer support. RNK Customer Service representatives are trained to help customers with all aspects of its numerous communication offerings including RNK Carrier, DID's, RNK VoIP, RNK Prepaid, and Subjecttalk. Over 80% of RNK callers reach a representative in less than one minute. RNK firmly believes in making things easy for its customers. Its highly trained agents value your time and your business, so they always work quickly to address any concerns or issues. Friendly and courteous help is always just a toll-free call away.

RNK's corporate Customer Care facility is located just outside Boston, Massachusetts, with agents available 24/7 to address all of your service needs. Customer Care centers offer 24/7 email and Live Chat support, as well as the ability to speak to a live agent at any time. Whether you are talking to the highly trained RNK Carrier support team, or the courteous and efficient RNK Prepaid calling card specialists, you know that you are speaking to someone who is completely focused on helping you, the customer. RNK believes in providing efficient, high-tech offerings like Live Chat, along with the personal service that its customers have grown to expect from RNK Communications. RNK Communications provides flexibility. RNK offers Private Label customer service to resellers, providing all backend support for their customers.

RNK's vision is focused on customer excellence and continued growth. RNK prides itself on offering its customers world-class support, while continually planning for the future. As part of the continued effort to prepare for future growth, RNK is always building new facilities to support it. For example, a new 24/7 NOC facility is opening soon at a RNK Plant facility located just outside Boston. This new location will be an additional NOC facility, as the current one will remain in service and based in the corporate headquarters location. This will provide true 24/7 redundant support to RNK customers.

RNK continually strives for excellence. RNK believes that through hard work and direct communication with its customers, it can ensure that all customer needs are met. If you have any questions or comments about RNK Communications, including Customer Support, please email RNK anytime at: CustomerExcellence@rnkcom.com

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